Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Last revisionBoth sides next revision
support [2014-04-03 21:34] nkukardsupport [2015-04-03 07:58] – [How to ask for help] nkukard
Line 7: Line 7:
 Please take special care when replying or posting to the mailing list and read [[http://tools.ietf.org/html/rfc1855|RFC 1855]] regarding mail and mailing list guidelines. Specifically section 3.1 onwards. Please take special care when replying or posting to the mailing list and read [[http://tools.ietf.org/html/rfc1855|RFC 1855]] regarding mail and mailing list guidelines. Specifically section 3.1 onwards.
  
 +==== Announce List ====
 +
 +This mailing list is a closed list for announcements regarding the project only. For instance new version releases.
 +
 +[[https://lists.policyd.org/mailman/listinfo/announce_lists.policyd.org|Subscribe]]
 +[[http://lists.policyd.org/pipermail/announce_lists.policyd.org/|Archives]]
  
 ==== Users List ==== ==== Users List ====
Line 12: Line 18:
 This mailing list is generally for the users of PolicyD, configuration questions, information ... etc. This mailing list is generally for the users of PolicyD, configuration questions, information ... etc.
  
-[[https://lists.allworldit.org/mailman/listinfo/awit-whmcs-ippm-users_lists.allworldit.org|Subscribe]] +[[https://lists.policyd.org/mailman/listinfo/users_lists.policyd.org|Subscribe]] 
-[[http://lists.allworldit.org/pipermail/awit-whmcs-ippm-users_lists.allworldit.org/|Archives]]+[[http://lists.policyd.org/pipermail/users_lists.policyd.org/|Archives]] 
 + 
 +==== Developers List ==== 
 + 
 +This mailing list is for submission of patches and discussion of development regarding PolicyD. 
 + 
 +[[https://lists.policyd.org/mailman/listinfo/devel_lists.policyd.org|Subscribe]] 
 +[[http://lists.policyd.org/pipermail/devel_lists.policyd.org/|Archives]] 
 + 
 +===== IRC ===== 
 + 
 +  * irc.freenode.net 
 +  * #policyd
  
 ===== How to ask for help ===== ===== How to ask for help =====
  
-  * Mailing list is the preferred method+  * Mailing list is the preferred method although users are more than welcome to join us on IRC
   * Include:   * Include:
-    * Full set of screenshots and detailed logs+    * The exact version of policyd you are running and where you got it 
 +    * Full policyd debug log (see [[cluebringer.conf|here]] to enable logging) 
 +    * Postfix log, if applicable
     * Steps to reproduce, if possible     * Steps to reproduce, if possible
-    * Relevant setup fields / structure+    * Relevant database fields / structure 
 +    * Relevant mail log 
 + 
 +===== Commercial Support =====
  
 +Commercial support options can be found here http://policyd.com